FAQs

❓ Frequently Asked Questions (FAQs)

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📦 Do you offer international shipping?

Yes, we ship worldwide. Delivery times and shipping costs will vary depending on your location. You will see estimated delivery options during checkout.

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⏳ How long will it take to receive my order?

Orders are typically processed within 1–3 business days. Delivery time depends on your location:

You’ll receive a tracking number once your order ships.

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🔁 What is your return & exchange policy?

We offer a 14-day return window from the date of delivery. Items must be unused, in original condition and packaging.

To start a return or exchange, please contact us at support@vibehause.online.

Please note: Return shipping fees are the responsibility of the customer unless the product is defective.

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💳 What payment methods do you accept?

We accept all major payment methods, including:

More local options may be available at checkout depending on your region.

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🧼 How do I care for my products?

Each product comes with care instructions on the packaging or product page. For best results, follow the recommended cleaning and storage guidelines.

If you have questions about a specific item, feel free to email us at 

Email : infoorviea@gmail.com

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🎁 Do you offer gift wrapping or custom messages?

Yes! You can add gift wrapping and a personal message at checkout. We take pride in our presentation, and every package is designed to feel like a special unboxing experience.

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🌍 Where are your products made?

We work with carefully selected manufacturers and designers around the world — from Europe to Southeast Asia — who align with our quality, ethical, and aesthetic standards.

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🔐 Is my personal and payment information secure?

Absolutely. Our website uses secure encryption technology (SSL) and trusted payment gateways to keep your data safe and protected.

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📩 I have more questions. How can I contact you?

We’re here to help!

Contact our support team via: