• You may request a return or exchange within 30 days of receiving your order.
• Items must be unopened, unused, and in original packaging.

• Return shipping costs are the customer’s responsibility, unless the item is defective or incorrect.
• We recommend using a trackable shipping method for safe returns.

Need a replacement or a different product?
We’re happy to assist — just email us and we’ll walk you through it.

• Opened or used skincare and wellness products
• Gift cards
• Items marked “Final Sale”

1. Email us at infoorviea@gmail.com with your order number and reason
2. Our support team will guide you through the return or exchange process

We’re always here to support you: infoorviea@gmail.com