RETURNS & EXCHANGES

🔁 Returns & Exchanges

We want you to love every ORVIEA product — but if something isn’t right, we’re here to help.

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📦 Return Policy

• You may request a return or exchange within 14 days of receiving your order.

• Items must be unopened, unused, and in original packaging.

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💸 Return Shipping

• Return shipping costs are the customer’s responsibility, unless the item is defective or incorrect.

• We recommend using a trackable shipping method for safe returns.

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🔄 Exchanges

Need a replacement or a different product?

We’re happy to assist — just email us and we’ll walk you through it.

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❗Non-Returnable Items

• Opened or used skincare and wellness products

• Gift cards

• Items marked “Final Sale”

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📝 How to Start a Return

1. Email us at infoorviea@gmail.com with your order number and reason

2. Our support team will guide you through the return or exchange process

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📩 Questions?

We’re always here to support you: infoorviea@gmail.com